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Call for Nominations
Deadline EXTENDED - October 31

                    

Nominate someone on your team for one of the HDI awards! Analyst of they Year, Desktop Support Technician of the Year, and Manager of the Year are all ready for your best performers!

Don't miss an opportunity to honor your best!

Pictures from last year awards banquet

October Chapter Meeting
Cultivating a Culture of Quality
Thursday, October 20 - 11:30am-1:00pm
Coca-Cola Corporate Headquarters



Too often, quality monitoring and coaching is put on the back burner due to a lack of time, employee resistance, or other stalled efforts. Yet a successful quality program is essential for reaching the ultimate goal of delivering exceptional customer service. So, what does it take to be successful? It takes a balance of quantitative and qualitative metrics and a quality program that continually evolves, resulting in improved service, engaged employees, and happier customers. In this session, you’ll learn about emerging trends in successful quality programs, pitfalls to avoid, and proven methods that work.

Rae Ann Bruno
President, Business Solutions Training, Inc.
HDI Faculty Trainer