HDI Membership

What’s HDI membership all about?

We asked hundreds of your peers throughout the technical support community—including current members and those not yet involved with HDI—what they wanted from a professional membership association.

They told us they want to be part of a community where they could make connections, learn best practices, establish friendships, and grow. A place where they could go to:

  • Gain industry knowledge
  • Learn from their peers
  • Excel in their careers
  • Improve the maturity of their support organizations
  • Acknowledge and celebrate professional achievement
  • Save money on professional and organizational development


HDI members are passionate. They’re united by common objectives and challenges, by a pride in their industry, and by a drive to be great at what they do. Join thousands of your friends on a journey that will advance your career and improve your support center—join HDI today! It’s where you belong.

Need to renew instead?

Take a look at the ROI of membership.

What’s included with HDI membership?

Members get access to valuable research and opportunities that help them connect, learn, and succeed—at one low price:

  • Access to HDIConnect, the online member community
  • Regular HDI local chapter meet-ups
  • Semiannual industry Practices & Salary Reports
  • Standards
  • Industry awards
  • Tools and templates
  • Research-based focus papers and briefs
  • Discounts on events, conferences, and services


See the full breakdown of membership benefits, perks, and discounts.

What’s the investment?

An annual membership is $295 (some discounts available).

 You spoke. We listened.

Welcome to the new HDI membership model.Learn more about the membership changes