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Hey Atlanta! May Chapter Meeting Alert!!!
We're blooming a little late this year but we wanted to make sure the knowledge was RIPE!
JOIN HDI ATLANTA AND SPECIAL GUEST RICH CONE AS WE DIVE INTO
PERFORMANCE ANALYTICS!
Since joining Cox Automotive in 2010, Rich Cone has been leveraging data and analytics to improve service delivery within the enterprise. From initially working in Windows Engineering, and later transitioning into Desktop Support leadership, he has worked to wrap Science around internal business processes. When Cox Automotive transitioned to Service Now in 2013, he has taken a deep interest in its reporting and Performance Analytics capabilities to help drive team member sanctification in service delivery.
Date: 5/16/19
Topic: Performance Analytics
Four key focus areas:
- Leading and Lagging Indicators
- Keep Performance Analytics simple
- Measure the right things
- Integrating Performance Analytics into every day conversations at all levels of the organization
Location: Wells Fargo Building
171 17th St NW Atlanta, GA. 30363
HelpDesk Chapters Inc. (HDC)
This organization is a not for profit company that partners with HDI for the success of HDI, HDI Local Chapters, and the IT Service Management and Technical Support communities. Today, we have chapters in over 50 cities across the U.S. and Canada, and are the premiere technical service and support association in the world. HDC is a a 501(c)(6) corporation.
With regular opportunities for technical support professionals to connect, share and discuss common challenges, and learn from industry innovators, HDC’s network of local chapters is a convenient and dynamic way to collaborate with like-minded professionals.
The HelpDesk Chapters Inc. organization includes and oversees the following individuals:
- Local Chapters (50+ Chapters in the United States and Canada)
- Local Chapter Officers (450+ volunteers)
- Local Chapter Members (4000+ members)
- HDC Board
