HDI Training Schedule

  1. HDI Support Center Analyst - Help desk professionals and support center analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.
    Boston, MA US
    9/13/2010-9/14/2010
  2. HDI Support Center Manager - The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.
    Atlanta, GA USA
    9/14/2010-9/16/2010
  3. HDI Certified Instructor -
    Colorado Springs, CO USA
    9/14/2010-9/16/2010
  4. Configuration Management (Virtual) - ITIL v2 talked about the configuration management database and its relationship with all of the ITIL processes. ITIL v3 says the support organization needs service asset and configuration management supported by a configuration management system, which is made up of many physical configuration management databases integrated by the Federated configuration management database.
    HDI, Virtual Classroom USA
    9/14/2010-9/16/2010
  5. Change Management (Virtual) - Ever feel like change management ties your hands? Learn the purpose and objectives of change management, the supporting process, and the tools and templates for an implementation roadmap.
    HDI, Virtual Classroom USA
    9/14/2010-9/16/2010
  6. HDI Support Center Director - Gaining senior management support and effectively communicating the pivotal role of the support center is crucial to any support operation?s success. For this reason, the support center director must serve as a support leader and strategically align the support center to the organization.
    Toronto, ON CAN
    9/15/2010-9/17/2010
  7. HDI Support Center Manager - The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.
    Boston, MA US
    9/15/2010-9/17/2010
  8. HDI Support Center Manager - The support center manager is responsible for executing the operational and tactical plans of the support organization while satisfying customer and business needs.
    Toronto, ON CAN
    9/15/2010-9/17/2010
  9. HDI Support Center Analyst - Help desk professionals and support center analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.
    Toronto, ON CAN
    9/15/2010-9/16/2010
  10. HDI Support Center Analyst - Help desk professionals and support center analysts provide front-line support and act as the primary contact for customers. It is important that these service desk professionals provide the highest quality customer care with every interaction.
    Cleveland, OH USA
    9/20/2010-9/21/2010

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