Join HDI

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Whether you want to join HDI as an individual or provide your entire support organization with the benefits of HDI membership, HDI offers several levels of membership to match your individual needs and budget as well as those of your organization.
At a Glance Comparison

Bronze Silver Gold Platinum Platinum Plus
HDI’s Annual Conference & Expo discounts • • • •
Special event discounts • • • •
Training discounts • • • •
HDI eStore discounts • • • •
One Association Local Chapter • • • • •
Web access for members only • • • •
HDI Industry Leading Publications 1 set 1 set 5 sets
Discounts for entire employee site • •
On-Line Training 1 Course 2 Courses
Annual Subscription to Support World • • • •
Access to the Support Professional Information Network (SPIN) • • • •

Membership Levels

**NOTE** Next to each level is a “join” link. This link is to the HDI Global website which allows you to join and pay online for your HDI Membership. Please note that when you have completed your checkout, you will not automatically be forwarded back to HDI Atlanta. Just click the “Buy Now” link on the HDI Global site next to the level you wish to purchase and follow the directions through checkout.


Platinum Plus Membership/CSI Bundle

$3,490 per site** ($3,590. International members) JOIN NOW

Benefits include:

  • All the employees onsite receive discounts to HDI’s annual conference, training, and HDI’s e-Store.
  • (1) Platinum Membership: Complete Members Only Web Access/Hard Copies of the following: Support World-6 issues / The Current Focus Book / The yearly Practices & Salary Survey’s.
  • (1) Local Chapter Membership (if available in your area).
  • (2) Online certification courses (a $1,190 value) courses include, CSS, HDA, and HDM. (Note: training courses expire on the same date as the annual membership. Training must be used during the current term of the membership.)
  • (4) Gold Memberships: Each Gold member gets Complete Members Only Web Access/Hard Copies of the following: Support World-6 issues/ The Current Focus Book /Metrics Guide/The yearly Practice & Salary Survey’s.
  • If you have additional members that would require Member Only Web Access it is available for an additional charge of $50.00 per member.
  • SPIN Access: an Online Support Professional Information Network portal for a series of live, interactive, educational web seminars.
  • (1) CSI (Customer Satisfaction Index): includes a year/site subscription of weekly and monthly results that are delivered automatically right to your desktop in an easy-to-read graphical format – comparing your organization to goals set by you, to others in the support industry, and to others in your specific industry.

Platinum Plus Membership

$1,495.00 per site** ($1,595. International members) JOIN NOW

Benefits include:
  • All the employees onsite receive discounts to HDI’s annual conference, training, and HDI’s e-Store.
  • (1) Platinum Membership: Complete Members Only Web Access/Hard Copies of the following: Support World-6 issues / The Current Focus Book / The yearly Practices & Salary Survey’s.
  • (1) Local Chapter Membership (if available in your area).
  • (2) Online certification courses (a $1,190 value) courses include, CSS, HDA, and HDM. (Note: training courses expire on the same date as the annual membership. Training must be used during the current term of the membership.)
  • (4) Gold Memberships: Each Gold member gets Complete Members Only Web Access / Hard Copies of the following: Support World-6 issues / The Current Focus Book / Metrics Guide / The yearly Practice & Salary Survey’s.
  • If you have additional members that would require Member Only Web Access it is available for an additional charge of $50.00 per member.
  • SPIN Access: an Online Support Professional Information Network portal for a series of live, interactive, educational web seminars.

Platinum Membership

$595.00 per site** ($695. International members) JOIN NOW

Benefits include:

  • All the employees on site receive discounts to HDI’s annual conference, training, and HDI’s e-Store.
  • (1) Member Receives: Complete Members Only Web Access / Hard Copies of the following: Support World – 6 issues / The Current Focus Book / The yearly Practice & Salary Survey’s.
  • (1) Online certification course (a $595 value) courses include, CSS, HDA, and HDM. (Note: training courses expire on the same date as the annual membership. Training must be used during the current term of the membership.)
  • Discount on additional Gold Memberships $245.00 : Each Gold member gets Complete Members Only Web Access / Hard Copies of the following: Support World – 6 issues / Metrics Guide / TheCurrent Focus Book/ The yearly Practice & Salary Survey’s.
  • (1) Local chapter membership (if available in your area).
  • If you have additional members that would require Member Only Web Access it is available for an additional charge of $50.00 per member.
  • SPIN Access: an Online Support Professional Information Network portal for a series of live, interactive, educational web seminars.

Gold Membership

$395.00 per person** ($495. International members) JOIN NOW

Benefits include:

  • Discounts to HDI’s annual conference, training, and HDI’s e-Store.
  • (1) Member Receives : Access to Member’s Only Web/ Hard Copies of the following: Support World – 6 issues/ The Current Focus Book/ Metrics Guide/The yearly Practice & Salary Survey’s.
  • (1) Local chapter membership (if available in your area).
  • SPIN Access: an Online Support Professional Information Network portal for a series of live, interactive, educational web seminars.
  • (2) Additional Web Access: Includes two additional Member Only Web Access memberships. ($100 value)

Silver Membership

$150.00 per person JOIN NOW

Benefits include:

  • Discounts to HDI’s annual conference, training, and HDI’s e-Store.
  • (1) Member Receives: Access to Member’s Only Web / Hard Copies of the following: Support World – 6 issues
  • (1) Local Chapter Membership (if available in your area)
  • SPIN Access: an Online Support Professional Information Network portal for a series of live, interactive, educational web seminars.

Bronze Membership

$75.00 per person** JOIN NOW

Benefits include:

  • (1) Local Chapter Membership if available in your area.