Member Benefits
From discounts on HDI’s Annual Conference & Expo, special events, training and certification, and HDI’s eStore to access to industry reports and publications, networking opportunities, online discussion forums, webinars and more, HDI membership provides you and your organization with a wide range of benefits:
HDI Directory of Members – Distributed online exclusively to HDI members, the HDI Directory of Members is an excellent networking resource.
Local HDI Chapter – You will be added to the membership roll of your local HDI Chapter. Upon obtaining membership, you will be given access to the Member’s Area of the HDI Atlanta local chapter website where you can join in the discussion board, post on our blog, and much more!
HDI Directory of Members – Distributed online exclusively to HDI members, the HDI Directory of Members is an excellent networking resource.
SupportWorld Magazine – HDI’s award-winning magazine is published six times a year. SupportWorld is the service and support industry’s leading magazine focusing on the latest strategies, best practices, people management, technologies, tools and techniques.
HDI Industry Insider eNewsletter – Distributed bi-weekly to more than 12,000 subscribers, every issue of HDI Industry Insider contains information on trends, developments, tips and information to keep you up to speed on this ever-changing industry.
The Muns Report eNewsletter – HDI’s founder and industry expert, Ron Muns, provides an in-depth, insider’s look at the support industry. Each month The Muns Report gives you a unique perspective on various hot topics and the latest trends.
The Practices Survey – This is a must-have report for any support manager. This comprehensive research study compiles data gathered from support organizations around the world on industry practices, procedures, and trends. The Practices Survey provides a first-hand insight on the industry, department structure, personnel, service request profiles, practices and tools. The annual survey includes trending as well as an in-depth analysis of the state of the industry today.
The Salary Survey – HDI’s annual Salary Survey takes an in-depth look at compensation levels for the support profession. This report provides analysis and trending over several years, and is an invaluable tool for managers preparing budgets and forecasts.
Focus Books – HDI’s focus books provide perspective on practical, hands-on topics, and are designed specifically to be used as quick-reference tools by customer support personnel and support center management.
Self-Assessment – The HDI Support Center Certification (SCC) Self-Evaluation highlights areas where improvements may be needed, pinpoints areas of excellence, and is a barometer of readiness for companies who want to move forward with the formal audit and certification process. The Self-Evaluation contains all 67 SCC standards statements and the scoring maps directly to the SCC audit scoring. Find out today how your support center rates against industry standards! Available free of charge to HDI Platinum-level members.
White Papers – Read about the latest practices and processes in the industry or become an integral part of the white paper library and share your knowledge through articles, templates, case studies, presentations and research findings. The HDI white paper section offers information on a wide variety of topics: SLAs, global support, processes, surveys, and more.
The HDI Service and Support Handbook – HDI’s Service and Support Handbook is a handy tool comprising the knowledge and experience of many service and support professionals that have lived in the trenches and faced the reality of striving to provide excellent customer support on a day-to-day basis. This book offers real solutions from real support professionals.
HDI Community Forums – Often, the best advice comes directly from people performing the same job function that you do. What better way to get quick answers to your most difficult questions than through this unique, interactive online member forum?
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Great article, I just given this onto a co-worker who was doing a little research on that. And he in fact purchased me lunch because I discovered it for him
Great article, I just given this onto a co-worker who was doing a little research on that. And he in fact purchased me lunch because I discovered it for him