Chapter Board

HDI Atlanta Local Chapter Board Members
Jamie Stannard
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Jamie is currently the Director of Support and Training at Cvent, Inc. where he is responsible for the support and client relationship of their customers in the travel community. With his first professional job as the only support analyst for a young software company in Michigan, Jamie has worked in many industries such as Apparel/Textile, Dental, Medical, Consumer Products Goods, Travel and Education. Even though he has worked in diverse industries, he has always held positions serving customers through his greatest passion, technical support. Jamie has 22+ years of technical support experience for which 17+ are in management. He earned a BSBA degree from Central Michigan University and a MBA from Kennesaw State University. He holds HDI certifications as a Certified Support Center Manager and Knowledge-Centered Support Principles, as well as, Danaher Business Systems as Master Black Belt in Transactional Process Improvement. Jamie has been a member of HDI since 2000 and active volunteering with HDI Atlanta since 2008.
Shaun Austin is currently an Agile Project Manager for CareerBuilder where he serves as a ScrumMaster and helps to ensure timely Software Delivery for two of the Search related products at CareerBuilder. Prior to that, he spent 5 years in the IT Recruiting field, in both Agency and Corporate Recruiting Roles. Shaun began his staffing career with Robert Half International where he held roles as a Technical Recruiter, Senior Technical Recruiter, Division Director, and Recruiting Manager. During his tenure, his specialty was in IT staffing of help desk, desktop support, and other IT infrastructure support professionals on a contract and contract to hire basis. This is where he was first introduced and became involved with HDI Atlanta.Shaun became a member of the HDI Atlanta chapter in September of 2010 and a board member in spring 2011. He currently serves on the board as a Vice President of Finance and has also served in the capacity of WebMaster. Shaun graduated with a Bachelors of Science in Business Administration with a concentration in Marketing from the University of Alabama.

Krista Ciccozzi
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Krista is currently the Director of Service Desk Operations for Intelliteach, where she is responsible for a team of about 130 individuals. These individuals provide service desk support to law firms throughout the US and abroad. With over 19 years in the Support and Service industry, Krista has worked in the capacity of a Technical Support Analyst, Trainer, Support Manager and in Operations. She has a B.A. in Organizational Communications and a Certificate in Business Leadership. She is a certified Help Desk Director (STI) and has a certificate from the Dale Carnegie Leadership for Managers Program. Krista is also a Lean Six Sigma Green Belt. Krista has been involved with HDI Atlanta for over five years helping in various capacities and served as the VP of Programs as well as President. The support industry is something that she is passionate about and she brings that passion to HDI Atlanta.

Morgan McCutcheon

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Morgan is currently a Division Director for Robert Half Technology with 4 years of IT Sales and Account Management experience. In her current role, Morgan oversees recruiting and sales for the RHT Infrastructure practice for the Atlanta area. Services provided include IT staffing and consulting solutions from a contract, contract to hire, and direct placement standpoint as well as delivery based managed services. Morgan is active within the technical community, serving as Membership Chairman for HDI Atlanta last year. She graduated from the University of Texas at Austin with a B.A. in Communications Studies and a minor in Spanish

John Merchant
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Melanie Floyd

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Melanie Floyd, MBA, ITIL, HDI Helpdesk, HDI Manager served last year as co-chair of programs for the Atlanta chapter. Melanie has worked in IT since graduating from Valdosta State University. Melanie has always been interested in self-improvement, therefore she is constant striving to reach the next level.

 

 

 

 

Darien Chimoff
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 Darien Chimoff has twenty years of service desk management experience. She is currently the senior IT manager of the Alston + Bird Help Center, which has won several awards, including STI Team of the Year – Best People (2002) and HDI Global Help Desk Analyst of the Year (Sheri Robertson, 2006). Darien has earned a number of industry certifications, including Help Desk Manager, Help Desk Director, ITIL Foundations, and Knowledge-Centered Support. She is the cofounder and past president of the HDI Atlanta local chapter, former director of the HDI Southeast region, past chair of the HDI Member Advisory Board, and has served as Track Chair and Program Advisor for the HDI Conference. Darien has spoken at conferences and industry events on a variety of topics related to world-class support.
Mike Furtch
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I joined HDI a year ago and have been highly active in Social Media. I have been working for Coke for 10 years in the support field. In my current role as Problem Manager I proactively identify root causes and implement change.
 Tamika Fudge

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Secretary 

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