The IT Service and Technical Support Community

Orlando, Fla.– Kavaliro, a national staffing services agency, released its 2012 Employment and Salary Handbook highlighting a rise in hiring and significant growth in over a dozen industries. Overall information technology has seen the most significant growth with over ten-percent gain in job postings.

Using Kavaliro’s professional and executive recruiting experience, the advice of leaders in the recruiting field and annual data from the Occupational Handbook and the U.S. Department of Labor, this eBook provides a broad perspective of today’s labor outlook. Kavaliro created this eBook, which is available for a free download HERE, to provide insight on staffing, workplace issues, recruiting and technology strategies for the upcoming quarter. [click to continue…]

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On Thursday evening, the Atlanta Chapter of HDI hosted our 11th Annual Analyst of the year Awards and 1st Annual Desktop Support Technician of the Year Awards at the Villa Christina Restaurant!

A special congratulations to all of the nominees for this year’s awards banquet!!! You represent the best in your industry!!!

Please check out the HDI Atlanta Facebook page for more pictures from the event.

And the Winner’s are… [click to continue…]

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We are pleased to announce that in a partnership with our sponsor B Virtual, the Atlanta Chapter of HDI is now offering several courses free of charge to its members. The courses currently offered are:

• Remote Agent Course – 4-5 hours

The Certified Remote Agent eLearning is ideal for help desk analysts and support professionals who work remotely, as an integral member of a virtual support team. This innovative course reviews these key areas for the virtual support resource: communication channels, technology, team dynamics and training. The virtual support member will also learn how to effectively manage their workspace and their workday, while remaining motivated and professional. As a result, virtual representatives are more effective, productive and confident in their day-to-day work, resulting in more satisfied customers and an overall stronger support team.

• ITIL v3 Lite – ITIL Essentials Course – 30 minute

Designed to offer a high-level introduction to ITIL; the concepts, benefits, and relationships in ITIL’s core framework. This course will assist with awareness as part of any ITIL education plan. – http://mindmuze.com/overview/itil-lite

• Persons with Disabilities – Awareness Course – 30 minutes

Persons With Disabilities Sensitivity Awareness is a thirty minute highly interactive online course.   It is designed to help foster an equitable environment for all new hires.  Understanding is paramount. This course challenges your thinking and let’s you put your knowledge to use right away. It also assists in complying with disability training standards (eg. AODA) and is available in English & French. – http://mindmuze.com/overview/person-with-disabilities

• Security Awareness Course – 60 minutes

Ensuring that your organization understands the importance of information security has never been more critical. We offer a complete security “Boot Camp” and the peace of mind that comes with it.To certify the integrity of your business information in audit, this course addresses compliance for SOX, Bill 198, HIPAA, GLBA and NERC. Plug-in content now available specific to these topics. It can be this easy! – http://mindmuze.com/overview/it-security

Please complete the information below and email to Bob Nelson via Rnelson@ncdrllc.com in order to receive access to the training portal for 30 days.

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