About Us

ABOUT HDI | A UBM Tech company, HDI is the professional association and certification body for the technical service and support industry. Facilitating collaboration and networking, HDI hosts acclaimed conferences and events, produces renowned publications and research, and certifies and trains thousands of professionals each year. HDI also connects solution providers with practitioners through industry partnerships and marketing services.

Guided by an international panel of industry experts and practitioners, HDI serves a community of more than 120,000 technical service and support professionals and is the premier resource for best practices and emerging trends.

Headquartered in Colorado Springs, CO, HDI offers training in multiple languages and countries. For more information, visit www.ThinkHDI.com or call +1 719.268.0174.

HDI Atlanta is specifically for IT service and support professionals.
There are a number of organizations out there for professionals in the customer service field. HDI is the organization that specifically serves Information Technology service and support professionals. We understand the unique challenges and requirements of technical help desks and we seek to provide IT support professionals with the information, training and resources they need to succeed and grow.

HDI Atlanta is here for the long-haul.
HDI has existed for 17 years and we plan to be around for years to come. Over the last several months, HDI Atlanta’s Board of Directors developed a multi-year, strategic plan to help us and future generations of HDI Atlanta leaders to better understand your needs and the purpose of the chapter. This plan will help ensure the continuity of this organization, which is so vital to our members professional growth and the maturation of Atlanta’s IT Service and Support industry. We have refined the vision and mission of the HDI Atlanta Chapter. We have identified specific objectives and performance measures that will enable us to achieve our vision and to monitor our progress toward that goal. Look for an announcement and an unveiling of our strategy in the weeks to come.

HDI Atlanta provides the most value for your membership dollar.
HDI Atlanta’s programs and events are open to all HDI members in the metro Atlanta area. Members can enjoy peer-to-peer interactions at special events such as the Summer Social, as well as during meals at our regular chapter meetings. This allows members to share best practices and catch up on the latest industry information. At our regular chapter meetings, speakers present information on specific areas of interest to service and support professionals. Support Center tours allow members to see other’s support centers in action. The Analyst of the Year awards gala provides managers with a way to recognize and reward their front line analysts in a special and very meaningful way. To top this all off, HDI national provides members with access to discounted training, resource materials <http://www.thinkhdi.com/publications> and more depending on your level of membership <http://www.thinkhdi.com/join/membershipbenefits.aspx>.

HDI Atlanta focuses on all areas of the IT service and support industry, not just one niche area.
Unlike other organizations, which may focus exclusively on one, specific area of interest to service and support professionals, HDI Atlanta takes a holistic approach, seeking to provide members with information across the spectrum of the industry. We may not give you in depth training in ITIL or the latest VOIP technology but we get them on your radar screen and tell you where you can get in depth training. We alert you to trends that affect the entire industry and offer resources to help you formulate your strategies for the future. We take professional development for help desk professionals at all levels seriously. We give you the tools you need to demonstrate your desk’s value to your organization and to continuously improve your desk’s operations.